Refund policy


  1. We will gladly accept any return which was received by the customer in damaged or faulty condition. This product needs to be received back at office in unwashed, unused with original tags & undamaged packaging for Refund/Exchange.

  2. Any complaint must be raised within 24 hours of delivery for an exchange with a short video and pictures at

  3. Refund & Exchange on not liking the product will NOT be entertained. However, you can share the issues at for your case to be reviewed.

  4. Refund/Exchange will be made within 7 days. (If the product received is not identical to the product ordered on the website.

  5. Refunds will be made directly into your bank account within 7 working days. Which you need to share with us along with the issue at (Only if we were unable to fulfill your order & you have paid in advance)

  6. The customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded in any case.

  7. Colors may vary upon delivery of your merchandise. (Unless you have paid extra for the desired color) colors are not covered under any Exchange or Refund Policy.

  8. Do not put tape or stickers on the manufacturer’s box.

  9. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you

  10. Refund requests will be processed within 7 working days after receiving & inspecting the packaging of returned products.

  11. All Returns should be sent to Toy Zone, E-195 Mecca Electric Market Shah Alam Lahore, 54000

  12. For further queries about exchanges and returns, please contact us at